jR
jacqueline R
1 reviews | Active since Nov 2013
15 Nov 2018, 14:18
WESBANK PATHETIC SERVICE REQUIRING REGISTRATION DOCUMENTS! EMAIL ME A FILE I CANT OPEN.
Rude and pathetic service from Wesbank. Trying to get a registration document out of Wesbank is a nightmare. The online system does not work. I mailed them 48hrs ago with no response. I logged another request online this morning and furthermore when I called the call centre just for a copy the woman questions me about why there are two accounts for the same vehicle, how do i know when I pay ONE account every month and settled this vehicle more than a year ago. Do I work for Wesbank that i know whats on your system. I just want a copy! After saying you're going to mail it, I receive a file that is .mht which I cannot OPEN! how *********** can a bank be!
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Replies (2)
WesBank's replyOfficial
19 Nov 2018, 10:23Dear jacquireddy,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS853A3.
Regards,
Anastacia Naidoo
WesBank Service Resolution
WesBank's reply19 Nov 2018, 10:23
Official
Dear jacquireddy,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS853A3.
Regards,
Anastacia Naidoo
WesBank Service Resolution
jR
jacqueline R's updateReviewer Update
20 Nov 2018, 10:31Hi Anastacia
Wesbank has couriered the parcel to me with NO CLIENT NAME ON sending the driver around in a frenzy looking for the person matching my cell number. I would think a name is relevant information for a package delivery?
For new customers wanting to buy a car with wesbank, don't bother.
jR
jacqueline R's update20 Nov 2018, 10:31
Reviewer Update
Hi Anastacia
Wesbank has couriered the parcel to me with NO CLIENT NAME ON sending the driver around in a frenzy looking for the person matching my cell number. I would think a name is relevant information for a package delivery?
For new customers wanting to buy a car with wesbank, don't bother.