Wesbank pathetic service.

Wesbank has absolutely lost any form of customer service, I have been struggling for 2 months to get them to send Natis papers to a dealer for me to get a spare key and still, the dealers hasn't received it. No one follows up, or notifies you that the Natis was sent back, they dont take not of who they need to address to receive the delivery, or anything that has logic to it. Initially they coupldn't contact the dealership, 2 minutes of googling and I got them contact numbers, no effort whatsoever. Absolutely pathetic these days.