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Susan D
1 reviews | Active since Nov 2016
08 Feb 2021, 19:40
Wesbank pathetic service
Wesbank agents all have different views and opinions on refunds. I've been waiting 2 months for refund to be paid back. Every time I contact them, the refund will take 7 days and then again 48 hours. All the 7 days and 48 hours passed and still no refund. Pathetic service.
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Replies (2)
WesBank's replyOfficial
09 Feb 2021, 09:13Dear Susan D
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply09 Feb 2021, 09:13
Official
Dear Susan D
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
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Susan D's updateReviewer Update
10 Feb 2021, 20:18When will somebody contact me regarding this matter?
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Susan D's update10 Feb 2021, 20:18
Reviewer Update
When will somebody contact me regarding this matter?