WesBank - Pathetic Service

Your service is absolutely appalling. I app**** for finance to WesBank and was always under the impression that WesBank would be fast and efficient - I was mistaken.

Both myself and my car buyer have app**** for finance a week ago with still no feedback. Every single day it is a new excuse as to why our applications have not been reviewed. After pre-approval and constant phonecalls, we receive no feedback.

Yesterday, I was promised that I will have a rate today and that all my documents are in. I called through today and the consultant told me there is a document outstanding, which there wasn't. Why was a call not made to me to request this document? Why did I have to call through to then discover that progress of my application has been halted because of this document - which was in fact submitted.

It is now past COB and no feedback. I am extremely tempted to close my FNB bank account and move to another, more competent banking group.

Pathetic.