1 reviews | Active since Sept 2023
Wesbank - PATHETIC SERVICE- Avoid them for vehicle finance if you can
They deserve zero stars. I've never in my life dealt with such a pathetic financial institution. I app**** online for vehicle finance and was approved with in minutes. Unfortunately it all went down hill from there. The following day after my application got approved I got a call requesting that I email additional documentation which I did promptly. For the next 2 days it was my responsibility to follow up that they received all the documents. Emails remains unanswered so I'm calling the call center on the daily being put on hold for an average on 10mins at a time!
This is now the 4th day after my initial online application got approved and after yet another call to the call center. I got told that it will take 24hours for them to review the documents they've had for a week now.
I am cancelling this application because if the journey start off with this level of service, I do not foresee a pleasant experience on the card for me with Wesbank.
Pathetic and only getting worse. I am really trying hard not to swear!!!!! OMW NO
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution