Wesbank pathetic refinance service

Good luck to anyone trying to refinance a balloon payment through Wesbank... They are pitifully pathetic. I app**** for refinance in September 2019 and by the time it was approved 2 and a half months later I was told my bank statements were outdated so I needed to update those which I duly did. We are now at the end of January and my I contract is ready for electronic signature... But lo and behold the debit order date is wrong... I have tried calling them with nobody ever answering the phone and have rep**** by e mail to the mail that told me the contract is ready but that just bounces back. How the heck is a person supposed to communicate with these people? Wow... Wesbank... I have been paying this car off for 6 years and this is the best you can do... Nothing short of disgraceful. My sympathies to anyone trying to use them.