JP
Jacques P
1 reviews | Active since Jun 2015
17 Mar 2021, 19:23
Wesbank overcharging on interest
Wesbank is currently overcharging everybody on their vehicle finance as they are charging more interest per month than what is actually due. Their own employees admitted this, but when confronted changed his mind. Now they are refusing to correct my account. I would suggest that everybody with a loan from Wesbank should recalculate their interest to ensure that the correct amount is calculated and charged by Wesbank.
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Replies (2)
WesBank's replyOfficial
18 Mar 2021, 08:52Dear Jacques
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply18 Mar 2021, 08:52
Official
Dear Jacques
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
JP
Jacques P's updateReviewer Update
18 Mar 2021, 10:52I once again only received generic statements from Wesbank. They have still not provided me with any calculations.
JP
Jacques P's update18 Mar 2021, 10:52
Reviewer Update
I once again only received generic statements from Wesbank. They have still not provided me with any calculations.