Wesbank Operating Like a **** Syndicate.

I have exactly the same story and my car is sitting in storage at the moment, I app**** for covid relief for my 2 vehicles and received response for only one which was declined. I never received a response for the 2nd vehicle and assumed i was under relief only for an agent to phone me and tell me i am in arrears and they have to take the car, i explained and no one listened, i even asked the agent for 3 days to see what i can do but he said no, he actually said something like he is responsible for that now and i should not contact the bank, fearing that the car might be ****** or something, i volunteered to drive my car to the warehouse myself. When i surrendered the car, the agent called the call centre and i could hear him speak as if i had volunteered to surrender the car. I got an sms the following day and phoned the number of the person supposedly responsible for the account one Nengovhela and he was not helpful at all, i tried to explain to him that i did not get any correspondence rejecting my covid relief application and he just insisted on me paying the full arrears for the car to be released. At one time he transferred me to a lady whom he said delt with covid relief applications and the lady listened to me but helped with nothing other than transferring you back to Nengovhela until my 30 minutes call time was exhausted, no assistance. I i had know i was not getting relief, i could have made another plan somehow to reduce my burden just like i did with the other vehicle. I have papertrail/emailtrail of my applications for both cars with relevant required documentation and the response email for one of the vehicles and not this particular one. I really feel duped and i don't see any professionalism in Wesbank, it feels like i am dealing with a **** syndicate.