Wesbank online finance application process flawed. Confusion regarding route of application

On 11/11/2021 I app**** for a pre-approval for finance on the Wesbank Website. I was told to go this route by my Banker as I would get a preferred rate based on the fact that I'm a private wealth client with FNB. After completing the online process the website told me that I only qualify for R80 000 finance, which made no sense to me. I followed the same process on the MFC website and got a more than expected pre-approval.

I then decided to call Wesbank to do the pre-approval application telephonically and explained this to the consultant Chad. I provided him with price of vehicle etc to which he said i have been pre-approved subject to my document verification as is standard.

I then emailed my documents on 16/11/2021 to ***. I never heard from Wesbank again. I called several times. During this time the vehicle I intended to buy was sold.

Somehow during this period my application was treated as a dealer application. I never went to the dealer first as my banker explained to me not too. I spoke to a Gustav and I was told I cannot speak to him I need to speak to Jade Swart. This person never answered my phone calls. Throughout this time I was told that my application is a dealer application and I explained that the evidence is in your email that I came to Wesbank directly.

Eventually in order to get my car I just concluded the process with Toyota Financial services.

All I want is the following: If I were to be granted a different interest rate had my application been done with Wesbank directly, I want this rate to be honored under my Toyota financial services agreement. I hope this is clear. I have banked with FNB for over 10 years and my company's business account is with FNB as well. My Trust which is the most important commodity in business has been compromised during this process. You have wasted a substantial amount of my time and energy. I will move all my business from your group.