DS
Dennies S
1 reviews | Active since Sept 2011
07 Jun 2024, 05:13
Wesbank online auction refundable registration fee not paid.
I have registered for Wesbank online car auction and paid a refundable R5 000. Everything was smooth and i could reach them via email (*** )and via the phone until i sent an email to request my R5 000 refund. The email was sent on 27 May 2024. According to their refund policy the funds clear in 7 business days but i have not receive my refund or email response since. I tried emailing an agent who was helping with the paper work and registration with no luck. The phone numbers i used to communicate with them are no longer functional. This feels like i ve been ****med. Stay away from https://www.wesbank.co.za/auctions/
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Replies (2)
WesBank's replyOfficial
07 Jun 2024, 07:45Dear Dennies,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply07 Jun 2024, 07:45
Official
Dear Dennies,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
DS
Dennies S's updateReviewer Update
08 Jun 2024, 05:42The wesbank customer resolutions team intervened and my matter was resolved swiftly. My refund was paid the same day.
DS
Dennies S's update08 Jun 2024, 05:42
Reviewer Update
The wesbank customer resolutions team intervened and my matter was resolved swiftly. My refund was paid the same day.