Wesbank - One star is to much.

I have app**** for a border letter on Wesbanks website on the 30th of July 24. I have in the meantime submitted my documents to them 13 times more (exactly what they ask) and each time I'm told they did not get it. Eventually I registered a complaint CRSE4233 and received a confirmation email and thats where it ended.. This is now again days later with little to no feedback or only a mail that says we still need the documents which was sent multiple times over and over. I finally got a email from Rivas Nicolene who informed me that my emails went to a quarantined folder thus the reason for them not getting it. So i resubmitted it to her email again her informing me she did not get it . So what now Wesbank how am I suppose to make my arrangements if i dont get the border letter. The lovely thing about Wesbank is you cannot call them no telephone numbers on the return emails and if you click on the contact us button on the website you get directed to another dimension !