AL
Alon L
1 reviews | Active since Jan 2020
25 Jul 2020, 20:01
Wesbank on the side of *********.
I run a small privately owned fuel filling station.A customer filled diesel using a wesbank card,the card went through my speedpoint machine with out being declined. A few days later Wesbank contacted me and asked for a copy of the slip,which I emailed to them.They subsequently informed me that the card was reported ******, a day after the transaction had taken place.Wesbank then pulled the money out of my account.Instead of doing any form of investigation, it was easier for wesbank to blame the merchant and pull the money from my account.In my opinion Wesbank only has their own interests at heart and could not care less about honest business and is willing to let ********* run rampant.
Helpful (0)
Replies (1)0
Replies (1)WesBank's replyOfficial
27 Jul 2020, 08:49Dear Alon Levin,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution
WesBank's reply27 Jul 2020, 08:49
Official
Dear Alon Levin,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution
