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monique B

1 reviews | Active since Mar 2020

30 Mar 2020, 14:08

wesbank of no help to a valid complaint.

its with a very heavy heart that i have to do this, to shed some light on my financial service provider. i had bought a car from a registered car-dealership in Sept 2019. I logged a complaint with the dealership in question. had no feedback or resolution from them, and since my finance house is Wesbank, i email them and logged a valid complaint about the vehicle i had bought. NO HELP FROM WESBANK ALSO.

I have now gone through consumer commissioner. I am appalled by the way WESBANK handled the matter, clearly- if the normal person logges a complaint- they just dont care- but let it be a person of money and title- WESBANK would of soughted this out asap. I would not be suprized if the dealership paid them off. who knows.

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Replies (1)
WesBank
WesBank's reply30 Mar 2020, 15:15
Official
 
Dear Monique De Bruyn 
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter. 
 
Regards, 
WesBank Service Resolution