1 reviews | Active since Nov 2013
Wesbank Not willing to Help
Good Day <br> <br> I purchased a vehicle from Fouche Motors in Vereeniging, i did less that 500km on the vehicle only ti find out there was a knocking noise coming from the engine . I immediately notified the Dealer of this to which they advised i must tow the vehicle to them which i had done. I thereafter called Wesbank to ask what are my right as a consumer surely i should have a cool or period. I contacte Wesbank and all the consultants that i spoke to were not equipped to assist me, i need to speak to a manager to get correct advise. The seniours at Wesbank all advised i have between a 5-7 day cooling of period which i could excercise my rights as a consumer.<br> I go in touch with the Wesbank representative on site at Fouche who was not very helpful and said seeing that i signed the papers at the dealership there is no cooling off period so \where must i sign the papers"on the moon .<br> The wesbank Consultant by the name of Adel Fourie therafter referred me through to the area Manager Albert Laubscher. I made immediate contact via mail with Albert who advise who would assist and for the past week he has been in communication with me and the Dealer principle.but to no success"""
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for not responding to your query sooner.
We wish to clarify that the National Credit Act (NCA) 'cooling off' period will not apply in terms of a credit agreement when the reason for its citation is not pertain to the contract directly. The basis for your wish to terminate the loan needs to be investigated to determine there are sufficient grounds to demand the reversal of the transaction because the supplier is duly paid as soon as the Agreement is concluded and you take delivery of the Goods.
We will nevertheless escalate your dispute accordingly to ensure that your concerns are addressed comprehensively.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for not responding to your query sooner.
We wish to clarify that the National Credit Act (NCA) 'cooling off' period will not apply in terms of a credit agreement when the reason for its citation is not pertain to the contract directly. The basis for your wish to terminate the loan needs to be investigated to determine there are sufficient grounds to demand the reversal of the transaction because the supplier is duly paid as soon as the Agreement is concluded and you take delivery of the Goods.
We will nevertheless escalate your dispute accordingly to ensure that your concerns are addressed comprehensively.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
