Wesbank Not willing to assist

Wesbank is contravening the National Credit Act by persuading me to surrender my car bought under a credit deal. I fell behind on loan repayments due to unemployment, The credit provider placed a section 129 notice under the act on my door, which laid out my rights, including the right to apply for debt review, But before I could react the attorney (Desiree Govender Rossouws Lesie Inc. Attorneys) had requested for judgment. Warrant to hand over the vehicle by the Sheriff. I was going to sell my partners car to pay the arrears of until I was told I could apply for debt review. Within my ten day period to contact a debt counselor i made contact with Ntombi Debt Counselling and Services, unfortunately they themselves are struggling when speaking to Desiree Govender Rossouws Lesie Inc. Attorneys. The attorney is just been difficult, does not want to reason. I am in no position to pay the outstanding amount up front as I have only recently started working and get paid weekly. WesBank did not tell me that debt review was an available option, I would therefore appreciate it if Wesbank can help me to catch up on arrears. I have been making smaller payments towards the vehicle as and when I could. I do not want to lose my vehicle as sure as I am that Wesbank will not benefit from repossessing my vehicle. All my attempts to speak to someone who can assist me has falling through, I was simply been harassed by debt collections and not assisted. Today when I face a problem, I stand alone. This is not fair treatment.

I am highly disappointed with Wesbank services and lack of empathy for their customers. The national credit act allows defaulting customers like myself to apply for debt review, and a debt repayment plan is negotiated. The attorney is just been difficult and I believe she is in breach of the National credit act.

I am looking for urgent assistance as calling into your call centres are not helping.

Thank you

Kind regards, A distraught customer ********** ********** ********** : NCRDC2694 Payment Plan Summary - JR PILLAY ID: ********** 227089