Wesbank Not So Customer Friendly

Due to the Covid virus and lockdown period my business cashflow has been effected severely. I have tried to negotiate with Wesbank who have pretty much ignored my requests. They were not interested in assisting me and have now passed my details on to a collection agency who are somewhat aggressive. They are advising me I must either settle the full outstanding amount or handover my vehicle....... You would think a company the size of Wesbank would be more customer friendly considering what we have all been through!!