TC
Tanya C
1 reviews | Active since Jul 2023
26 Apr 2024, 06:42
Wesbank not responding to emails and no NATIS document delivered
I'm really not happy with Wesbank at the moment.
We have settled our car loan and they informed me that they can transfer the NATIS to my name with an additional fee and some additional documentation that is needed (via email). I then submitted all the required documents and paid the fee - they said this will take between 10-14 days to be delivered.
Currently we are way over this time and I've sent numerous emails for an update on the progress to their support email with no response.
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WesBank's replyOfficial
26 Apr 2024, 07:25Dear Tanya Cilliers,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply26 Apr 2024, 07:25
Official
Dear Tanya Cilliers,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution