Wesbank not open and transparent

Hope someone can assist.

On the 24th my bakkie was settled and the 26th a debit order went off. Called the 26 th ,31st and today the 3rd and everytime am told to wait 48 hours. Somewhere something is not right or I am being **** to. I had a maintinance plan aswell wich I cancelled and was told the refund I need to speak to wesbank from motorite and now wesbank says the account is closed I need to speak to motorite. Who do I speak to as wesbank took the money from me for the plan?

Very disappointed