Wesbank not listening to clients requests

I phoned Wesbank and told them to cancel my request for relief as I made alternative arrangements. I told them to collect the normal debit order from my bank account going forward and the lady that assisted me over the phone confirmed to me that the request will be escalated to her manager and that they would cancel my request. To my surprise I wake up this morning to see that they have only taken half the debit order from my account. I am telling u now that this needs to be fixed ASAP. The normal debit order needs to be collected from my account this month still and wesbank needs to process a refund back to me for the money taken. I am not going to pay a higher premium in 3 months time because ur consultants do not action our requests. Please reinsitate my normal debit order!