Wesbank not forthcoming with refund - Bad Customer service

I have settled a vehicle in December of 2021. As a result, I canceled a Motorite policy that was financed through Wesbank as well, which resulted in a refund that was paid back to Wesbank at the end of January 2022. Even after following up and being told that the money will be refunded to me, since the account was settled, within 5 to 7 working days, the refund to me has not yet been made even after 10 working days.