WesBank not forthcoming in issuance of Transfer of Ownership Papers

I’m utterly dissatisfied with the service I received from WesBank customer service requesting my Transfer of Ownership papers. I settled my account end of January 2022 and I also paid for the issuance of my ownership papers more than two months ago and I was promised that it would take 10-14 working days to reached my residence via courier service. After so many follow up emails to request an update, WesBank Customer Service has stopped all communication with me relating to the issuance of my Transfer of Ownership Papers. I’m so disappointed in the service I received and I would not recommend anyone to consider engaging in any dealings with WesBank financing services.