1 reviews | Active since Jun 2015
Wesbank not crediting my Acct with Ins. Refund
On 30 September 2015 I bought a car (Hyundai Attos 1.1) through Auction Finance. The finance package included a warranty that was underwritten by Innovation Group. When I went through the warranty booklet I realised that I don't need it and followed their provided cancellation procedure to initiate the cancellation of the warrantee cover.<br> <br> I contacted Innovation Group on 23 October and they sent me a Warranty Cancellation Request form, which I duly completed and sent back to them. In November and December I called Innovation Group and they confirmed that my cover was stopped on 13 November. However, Wesbank has not credited my account with the refund because they have not received a refund from Innovation Group. <br> <br> Innovation Group insist that they did but are unable to provide Wesbank with written proof and I don't know why. So in Wesbank's books, my finance includes warranty but IG says warranty has been cancelled. Can this be sorted out please?
Thank you for bringing the matter to our attention affording us the opportunity to investigate the matter at hand. You have been contacted by the relevant customer service team, and they are investigating the matter further in terms of your Warranty cancellation.
We will remain in contact with you until a resolution has been reached.
Kind regards
WesBank
Thank you for bringing the matter to our attention affording us the opportunity to investigate the matter at hand. You have been contacted by the relevant customer service team, and they are investigating the matter further in terms of your Warranty cancellation.
We will remain in contact with you until a resolution has been reached.
Kind regards
WesBank