WESBANK NOT ABLE TO ANSWER TELEPHONES, OR EMAILS

I work for a big dealership with a few branches, I have today only held on for 3 hours just to follow up 1 invoice for payment which was sent through to Wesbank FMR in the beginning of March. If someone at Wesbank feels that they want to assist please get into contact with me - I have sent a few mails aswell pertaining to this one invoice - I am not sure if we should rather tell your policy holders that we are not getting payments on time and are having issues, so that they can rather claim directly from you and then pay for their services with us. I really feel this is not good customer services.