QJ
Quinton J
1 reviews | Active since Jun 2020
10 Jun 2020, 09:38
Wesbank none response to service emails nor answering calls on the service numbers
I have been trying to get a response or a reply on several emails send to wesbank regarding covid 19 payment relief of credit life since 3 April 2020 up to today no response or a call from them. My last email I send to Mr De Kock the CEO that was yesterday morning with no response. The contact number is like none existed as you are directed but you hold on forever .
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WesBank's replyOfficial
10 Jun 2020, 10:56Dear Quinton J,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply10 Jun 2020, 10:56
Official
Dear Quinton J,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution