Wesbank Non-existent Customer Services

Financed a vehicle through Wesbank. 12 months later, 23 September 2022, I requested a Settlement quotation. Received it and transferred the full settlement including a payment for 30 September into their account. Then 30 September my bank indicates that another installment has still been processed. An average of 8 calls a day to both Account Query and Settlement go unanswered. I actually listen to the miserable tune played and voice over for as long as 20 minutes at a time. Does anyone actually occupy employment there?

Endless emails sent and still no response Escalated a Complaint as well They are very quick to acknowledge receipt of emails and commitments of getting back do not materialize. I am frustrated to a point of no return and after several deals with Wesbank when they were still a customer orientated service provider, will now without a doubt strongly recommend anyone rather revert to any other financiers. I will definately be escalating my concern to the Ombudsman Reading all these poor reviews only proves each complainants point. Absolutely disgraceful to say the very least