Wesbank Nobank

My complaint is not about the service, but about the manner in which Wesbank chose to communicate with me. My car was financed through Wesbank, and I completed repayment of the car loan in July last year.

This morning, out of nowhere, I got this email from Wesbank, and this is what upsets me. As you can see in the email, they recommend that I make a payment to them. And you would think in the world of ****s and *****, a financial institute would at least give you a call to inform you that they will be emailing you and the reason for the email.

Wesbank, this is a really reckless manner of communicating with people, as a Financial Service Provider, which means you have a Fiduciary responsibility to your clients, and not communicate in this irresponsible manner. Please do better.

Here is the email:

From: Wesbank Natis <***> Date: Fri, Oct 24, 2025 at 9:55 AM Subject: Vehicle registration document To: S>

Dear Customer,

RE: Finance account number: *** -FORD FIGO 1.4 TDCI AMBIENTE

We are pleased to confirm that your finance agreement with WesBank has been fully settled. Congratulations on reaching this important milestone!

As WesBank no longer holds a financial interest in your vehicle, the next essential step is to update the vehicle’s registration details at the authorities. This involves removing WesBank as the registered Titleholder and registering yourself as the new Titleholder.

As part of our value-added services, WesBank can assist in facilitating this transfer to ensure a smooth and hassle-free process.

To proceed, here’s what we need from you:

1. Payment of R396.40 (including the transfer of ownership and courier fee of your new registration document).

Banking details:

Account Name: FNB Corporate

Bank Type: Current Account

Bank Account Number:***

Branch Code: 255005

Reference: (***)

Please attach the proof of payment in PDF reflecting the date, Bank and the reference number that was used when making the payment so we can assist.

2. Full Delivery Address for your documents (we do not deliver to post boxes).

Finance Account Number:

Building/Room:

Street:

Suburb:

City:

Postal code:

2 contact numbers:

For Individual Accounts:

Attach a clear copy of your ID (both sides if using a smart card).

For Company Accounts:

Attach a copy of the latest company registration documents (Cipro documents).

Turnaround Time:

10-14 working days.

When submitting your request please take note of the following:

Please ensure that all the required info, including attachments are sent in your response to ensure that your request can be actioned. · Change of Titleholder can only be done from WesBank directly to the account holder’s name.

· If there are any issues like outstanding fines or expired vehicle registration, there might be delays however we will keep you updated.

We would like to take this opportunity to thank you for entrusting WesBank with your finances.

Yours in service,

Kind regards, NaTIS Department

WesBank

Website: www.wesbank.co.za

***

WesBank - a division of FirstRand Bank Ltd. An Authorised Financial Services and Registered Credit Provider. NCRCP20. Reg. No. ***. VAT No. ***. For more information regarding the full legal disclaimer pertaining to this email, visit our website or download the WesBank App.

The information contained in this email is legally privileged and confidential, and may contain proprietary and/or personal information. It is meant solely for the intended recipient. Access to this email by anyone else is unauthorised. If you are not the intended recipient, any processing of the email or the information contained therein (including disclosure, copying, distribution, storage) or any action taken or omitted in reliance on this, is prohibited and may be ********. No liability or responsibility is accepted if information or data is, for whatever reason *******ed or does not reach its intended recipient. No warranty is given that this email is free of viruses. The views expressed in this email are, unless otherwise stated, those of the author and not those of FirstRand Bank Limited or its management. FirstRand Bank Limited reserves the right to monitor, intercept and block emails addressed to its users or take any other action in accordance with its email use policy. FirstRand Bank Limited specifically elects to not apply the provisions of the Electronic Communications and Transactions Act 25 of 2002 (as amended) to the content and format of this email, unless expressly stated otherwise. Should the recipient wish to conduct further business dealings with the FirstRand Bank Limited based on the content of this email, a formal, written and physically signed agreement will have to be entered into, to attract any liability on behalf of the FirstRand Bank Limited. Licensed divisions of FirstRand Bank Limited are authorised financial service providers in terms of the Financial Advisory and Intermediary Services Act 37 of 2002(as amended) and is a registered credit provider in terms of the National Credit Act 34 of 2005 (as amended).