DF
Deirdre F
1 reviews | Active since May 2010
13 Apr 2019, 11:28
Wesbank NO SERVICE, NO REGISTRATION PAPERS
Waiting since December 2018 for registration papers after vehicle was settled. DSV Couriers have twice returned the documents due to no contact and nobody at premises.
I work for myself, my cellphone always with me, my office open from 8-16:00 nobody tried to deliver documents. This delivery company now has been paid twice...... and now I have pay them? The Letter of Authority with copies of ID's lying in the office waiting for delivery, really nobody there!!!!!!!!!!!!!!!!!!!!
Wesbank, very disappointed in the manner how this is handled, always settled all my finance, never late payment, yet, no service.
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Replies (2)DF
Deirdre F's updateReviewer Update
17 Apr 2019, 11:24I was called by Jean Sham fro Wesbank, the matter was investigated and I received excellent service from her. Would like to thank her, and the documents have been received.
Johan Fourie
DF
Deirdre F's update17 Apr 2019, 11:24
Reviewer Update
I was called by Jean Sham fro Wesbank, the matter was investigated and I received excellent service from her. Would like to thank her, and the documents have been received.
Johan Fourie
WesBank's replyOfficial
17 Apr 2019, 12:44Dear Deirdre
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS905B8.
Regards,
Jean Sham
WesBank Service Resolution
WesBank's reply17 Apr 2019, 12:44
Official
Dear Deirdre
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS905B8.
Regards,
Jean Sham
WesBank Service Resolution