“WesBank – No Response, No Help, No Accountability”

Item: WesBank
Rating: 1
Author: Sonia T

WesBank’s service is shocking. Their only email (service@wesbank) is a black hole — no response after 5 working days. I am still waiting for an insurance I did not agree to, to be cancelled, and finance that has not been cancelled even though I don’t have the item. No assistance, no accountability.

Helpful (0)

Replies (3)

WesBank's replyOfficial

15 Sept 2025, 08:43

Dear Sonia T

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution

WesBank's reply15 Sept 2025, 08:43

Official

Sonia T's updateReviewer Update

18 Sept 2025, 10:37

Braiden Thank you so much for your kind and friendly assistance. We appreciate it much more than you think. Matter is resolved

Sonia T's update18 Sept 2025, 10:37

Reviewer Update

Braiden Thank you so much for your kind and friendly assistance. We appreciate it much more than you think. Matter is resolved

WesBank's replyOfficial

18 Sept 2025, 14:50

Dear Sonia

Thank you for your compliment. We aim to delight our customers with great service and will pass your compliments to the relevant teams.

Regards,
R.Nadar

WesBank's reply18 Sept 2025, 14:50

Official

Dear Sonia

Thank you for your compliment. We aim to delight our customers with great service and will pass your compliments to the relevant teams.

Regards,
R.Nadar