Wesbank no help or feedback

The spokesperson of wesbank says in the news if you have problems pls speak to wesbank so we can help! You call them and email them and nothing happens! Even legal department nothing! I mean i asked absa to help me and was sorted out real quick! Absa told me sir no worries we will help you with half instalment for 5 months and then you can pay normal instalment after 5 months! I even asked debt review and wesbak refuse to help seeing my cars is not older than 6 months but i have a few cars with wesbank! Not a new customer! Our sites has been closed by construction mafia and we cant work or get draws from the banks and we had to approach the courts and looks like we will be able to return to work end of May! So i asked wesbank 2 ofy cars is going on 3 months in arears are you going to help me or repossess them! Cant get any feedback! Pls i need to know so i can cancel my insurance aswell before month end