1 reviews | Active since Jan 2013
WESBANK NO FEED BACK LEGAL ACTION
I made an arrangement to pay back my arrears with Amellia Taylor on the 27 August 2014 and she said she would be forwarding me the banking details. Consolidebt also sent me an email of the same that Amellia Taylor would be forwarding me the details. I emailed her her to forward me the details. I phoned the branch to speak to her and I also left a message with a colleague to get her to forward me the banking details. I have continued to pay and they have forwarded me statements until July 2015. I have continued to pay up to date. And they now are taking legal action against me. I also did not receive any notification on this either. <br> <br> How am I supposed to pay the arrears without banking details? Consolidebt wouldn't accept the payment so what am I supposed to do????
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We have not been able to make successful contact with you. We have nevertheless looked into the allegations made herein and confirmed that you were kept abreast throughout the proceedings whilst the last payment received from you was in December 2015. The legal action taken was in lieu of the breach of contract and in an effort to secure our interest as the lack of commitment to service the debt and to honour your obligation is apparent. The point of contention is therefore not service related but falls within our right to enforce the terms of the agreement.
Direct contact details have been provided to you and we implore you to cooperate with our recovery efforts to prevent the incurrence of further penalties.
We trust that this is in order.
Kind regards,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We have not been able to make successful contact with you. We have nevertheless looked into the allegations made herein and confirmed that you were kept abreast throughout the proceedings whilst the last payment received from you was in December 2015. The legal action taken was in lieu of the breach of contract and in an effort to secure our interest as the lack of commitment to service the debt and to honour your obligation is apparent. The point of contention is therefore not service related but falls within our right to enforce the terms of the agreement.
Direct contact details have been provided to you and we implore you to cooperate with our recovery efforts to prevent the incurrence of further penalties.
We trust that this is in order.
Kind regards,
WesBank