PP
Pru P
1 reviews | Active since May 2016
15 Oct 2020, 20:21
WESBANK - NO EMPATHY
I am stuck in New Zealand since 8 March because of COVID l have no job l have no way of coming back and l have emailed wesbank to say my sister will be taking my car and cannot afford the full installment. They reply with threats that if l dont pay in full my credit will be affected and l will be in trouble. Im trying to save myself i havent had an income since June what am l supposed to do? Why wont they consider my request? Im truly so frustrated right now because my hands are tied. Please help. My cell number has been changed to accommodate calls here in New Zealand as well. I cannot pay any bills lm stranded.
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WesBank's replyOfficial
16 Oct 2020, 08:23Dear Pru P,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply16 Oct 2020, 08:23
Official
Dear Pru P,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution