Wesbank... no customer service

Item: WesBank
Rating: 1
Author: Jose S

I would really love it if i could get hold of someone that can help me. i am trying to settle two of my accounts with Wesbank. i call the call centre. firstly you hold on for 25 minutes at a time. then when you eventually get hold of someone. you cant hear them, have to keep saying. please speak up, i cant hear you. then they are putting you through to someone, but never get through to that person. impossible to speak to a supervisor. WHAT THE HELL..

Helpful (0)

Replies (2)

WesBank's replyOfficial

22 Oct 2020, 10:16

Dear Jose S

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply22 Oct 2020, 10:16

Official

Dear Jose S

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

Jose S's updateReviewer Update

22 Oct 2020, 13:37

Thank you to Trifena Da Silva from Wesbank for the speedy response and for sorting out the queries same day. Thank you again

Jose S's update22 Oct 2020, 13:37

Reviewer Update

Thank you to Trifena Da Silva from Wesbank for the speedy response and for sorting out the queries same day. Thank you again