MvdW
Marius van der Walt

1 reviews | Active since Mar 2009

30 Aug 2025, 08:05

Wesbank no customer loyalty!

I bought a 2016 BMW R1200GS from The Big Eazy Customs and after 1400km the bike broke down. This was in November. It is now June 2025 and I still don't have my motorbike back. At first I gave Johann Claassen the benefit of doubt and allowed sufficient time to repair this motorcycle. I have however come to the conclusion that he is fabricating stories to delay I don't know what and every week it's a new almost done just finishing off story. I then was made aware of his history, and it was shocking to learn that many consumers have been down this path. Wesbank has been of no help although the finance is through them. I could easily just stop paying, let this be their problem. It is their vehicle until fully paid after all. But I didn't I am still paying diligently!

0
Replies (2)
WesBank
WesBank's reply01 Sept 2025, 07:47
Official
Dear Marius, 

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution
MvdW
Marius van der Walt's update07 Sept 2025, 06:16
Reviewer Update
I was promised a call back. Nothing yet and I have received yet another statement. I have now paid 11 months' worth of installments with Wesbank and have nothing to show for it. Utterly disappointing.