Wesbank (Nissan Finance) inability to attend to customer's queries

Dear Wesbank

I have a product with Nissan Financial Services and requested to amend my banking details, as I have switched bank accounts.

I have submitted the supporting documentation twice, but I keep on receiving automated emails that I must submit supporting documentation. Secondly, when I check the self-service tab on your website, my details have not been amended.

Please note if this is not amended timeously, my debit order will not be honored, a situation caused by Wesbank.

I will not be making any further attempts to resolve this issue and any negative consequences on my credit profile as a result of Wesbank's inability to attend to customer's queries, may result in legal action.