Wesbank new level of low

The incompetence at Wesbank seems to have no limits. In May I app**** for Covid relief had issues because apparently online applications dont count. After a long fight I thought all was now sorted. Alas no, Wesbank seems to find levels of low and now I'm being charged with arrears interest even though I have started paying my installments again. I called to try and clear the issue up and turns out it's due to their incompetence in dealing with Covid relief. The interest was supposed to be cleared but apparently working from home for their staff means not working at all so the interest charge continues. How does one charge arrears interest on an up to date account, it's mind blowing.