WesBank Needs a New IT Department to Build a Functioning Mobility Market

Recently I had to use the Audi Financial Services website and particularly the Mobility Market portion on it to process an add-on purchase on my vehicle loan. This website and its functionality is built by WesBank with an Audi skin, so when I had MULTIPLE issues using the site, Audi had to consistently contact WesBank for assistance to try to get this sorted out.

WesBank's only responses were along the lines of: "You're using the wrong browser..." - I attempted multiple browsers, and ALL OF THEM failed. "You need to use a Windows machine..." - I don't have one, and am sure I'm not the only WesBank customer without access to a Windows machine (my Windows work machine blocks this website). "Try this link.." - A favourite which they used multiple times, giving me different links to the same broken website that cannot process the requirement.

This is completely unacceptable and WesBank needs to look at replacing the IT Department with people who can actually do the job and build a functioning website.

It eventually took the Audi Dealership staff about 3 weeks of effort to get this sorted out - which raises yet another issue: Does WesBank not train their end-users on their broken products?

One of the worst Customer Experiences I've ever had - thanks to WesBank