Wesbank need to up their services

I wrote a review on Wesbank a few days ago, lamenting the abilities of their consultants to rise up to their job description. I am perturbed that it might not only be consultants but the entire system that needs serious overall. I find it hard to come to terms with what I am going through, that the settlement amount written on paper is something else but what is given to you, that paying the so-called settlement you are told that you still need to pay this or that, all not indicated anywhere on your correspondence.