WESBANK NATIS DOCUMENTATION REQUEST, WHAT A STRUGGLE!!!

On the 3 march 2022 I sent an email to the NATIS department requesting my original papers as my vehicle had been paid up for 6 years already if not more. In this email I sent all the documentation that was needed as well my request. I received an automated response only. Almost 5 days later I sent another email asking them to please get back to me regarding my matter and sent my previous email with all attachments again only to receive another automated response. Then when I did finally get a response it looked promising asking me to select the closet dsv locker and could take up to 3-5days. This I did . Then I received another email stating that I need to send a request on what I need from them as well as all the documentation because they “regret” that unable to assist me. This was very frustrating as if nobody is competent working there. In anycase I resent every attached all my previous emails with all the attachments again. Now I was sent an email stating if I pay R350 rand and send the proof of payment then they will do the transfer of ownership from their side and depending on what admin mark you have will depend how long it will take to receive the Natis documents. Why can’t I have transfer my ownership done at the traffic department because anything would be faster than waiting on these people. The one hand does not know what the other hand is doing and this is extremely bad for business. The other thing is I don’t think anyone man’s the phone. The time email response besides the automated response takes 3-5 days to reach them telephonically is probably 3-5years because I have yet to get through on any of those numbers. Don’t bother leaving a contact either because nobody as in nobody returns any calls. I’m utterly disgraced in there service and will never recommend anyone to use them for business. The rating for them is 0 out of 5 stars!!!