Wesbank Natis document delays
I called multiple times to get my natis document sent to my house. I provided my new address as requested, courier still went to wrong address. Called call centre multiple times to get it sent ,that didn't happen either.
Finally called to so I can collect at fairlands, got there only to be told the Natis document is not there. What a complete waste of my valuable time and unprofessionalism in failing to adhere to my request to have it at a place I requested.
Stop wasting customers valuable time over petty errors on your part😡😡
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WesBank's replyOfficial
15 Jun 2022, 09:03Dear Tendai M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply15 Jun 2022, 09:03
Official
Dear Tendai M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution