WL
Warren L
1 reviews | Active since Mar 2021
11 Mar 2021, 08:59
WesBank NaTis
Regarding the above, I have encountered a s problem with Wesbank, although I get an email response it always an automated response. When asking a specific question, a general automated response is returned. I feel they they need to jack up their service in this regard. I have counted 17 emails so far from Wesbank and I am still no closer to receiving the NaTis documents for my vehicle. Wesbank are the most frustrating customer service department to deal with. They cannot be contacted by phone either as it is always engaged or busy when trying to phone their numbers.
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Replies (2)
WesBank's replyOfficial
11 Mar 2021, 10:39Dear Warren L,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply11 Mar 2021, 10:39
Official
Dear Warren L,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WL
Warren L's updateReviewer Update
16 Mar 2021, 08:39After posting this complaint I was assisted by a lady named Elize, she was a great help and sorted out my problem promptly, hats off to her and the way she cleared up the issue.
I received a notification the same afternoon that my documents were dispatched and received them within two working days.
I received a notification the same afternoon that my documents were dispatched and received them within two working days.
WL
Warren L's update16 Mar 2021, 08:39
Reviewer Update
After posting this complaint I was assisted by a lady named Elize, she was a great help and sorted out my problem promptly, hats off to her and the way she cleared up the issue.
I received a notification the same afternoon that my documents were dispatched and received them within two working days.
I received a notification the same afternoon that my documents were dispatched and received them within two working days.