JK
JJ K

1 reviews | Active since Oct 2013

02 Nov 2022, 19:16

Wesbank national disaster.

People stay clear of Wesbank they make ESKOM like a well-oiled machine. They don't know how to speak to customers even putting the phone down in your ear. In two weeks they still have not collected the required documents so we can register the car. We have to keep on phoning to try and talk to someone competent. So far no luck. Even after numerous complaints some even 2 weeks old no response. We had to tell them they don't have the required docs to register the car in their name. They are useless people stay clear of them. You can never reach them they are always busy. In one month we could not once reach our consultant. They lie left right and centre. Telling me they can't transfer me to the consultant because they are working from home, but 10s she said she just spoke to her on the phone....

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Replies (3)
WesBank
WesBank's reply03 Nov 2022, 08:19
Official
Dear Jj K

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.

Regards,WesBank Service Resolution
JK
JJ K's update03 Nov 2022, 11:37
Reviewer Update
Please don't send private responses. I want every person to see the service from wesbank.
JK
JJ K's update29 Nov 2022, 08:32
Reviewer Update
Till today not any responce from wesbank. Saty clear of this company.