Wesbank & Motovantage poor customer service

I have a Motovantage service plan administered by Wesbank. I wrote to Motovantage on 7 Feb 2022 requested a refund balance should I cancel the service plan. They responded with the refund amount and I wrote to them on 9 Feb 2022 instructing the cancellation. They responded on the same date advising that they have cancelled the policy and instructed the same with Wesbank. Cancellation and refund takes 30 days.

To my surprise, my March Wesbank statement still doesn't reflect the cancellation or refund. Wesbank claims they haven't received the cancellation request from Motovantage and Motovantage claims they've sent it on 9 Feb 2022 but are refusing to provide me with proof of cancellation. A simple copy of the cancellation instruction from Motovantage to Wesbank will suffice.

It is near impossible to get through to a consultant as Wesbank's call centre system is dysfunctional. Sending emails to the service@wesbank is a fruitless exercise as the only response one can expect is an automated response.

The result of Wesbank and Motovantage's stubborn response is that I now can't settle my existing Wesbank finance account due to the outstanding refund and I'm unable to proceed with the purchase of a new vehicle.

I don't recommend doing business with either of these companies