Wesbank : Motor Finance (Liqued Services)

I honestly have never received such poor service from any institution. I took out vehicle finance with Wesbank in February this year. At the beginning of April I gave my 90 days notice of settlement. Not only did they not capture it on their system, they also did not cancel the service policy as requested. So on 5 July when I requested my settlement letter they are unable to give it to me with the correct info!!! Their correspondence and admin proficiency is appalling. I have phoned more than 10times in the past 10days, I have emailed, logged complaints and spent countless hours of my own time and money to get my settlement letter. I have STILL not received it and have get no feedback from Wesbank. Everyday I have to pay additional interested due to their lack of resolving this issue and providing me with the correct settlement amount for my vehicle.