LT
Lee T

1 reviews | Active since Aug 2012

30 Nov 2020, 11:46

Wesbank most definately does not go any extra mile for their customers

My wife purchased a vehicle and after numerous complaints as issues we requested that the deal be cancelled however it appears as Wesbank is more interested in keeping face value with a dealership than its own client. There call center staff is not helpful at all as your call gets transferred from Pillar to post with now feedback and there Sales Manager is rude and arrogant not wanting to listen to your complaint rather than trying to keep dealership from owning up.

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Replies (1)
WesBank
WesBank's reply30 Nov 2020, 13:53
Official
Dear Lee,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution