RP
Randy P

1 reviews | Active since Dec 2014

02 Aug 2020, 14:51

Wesbank messed up my credit record.

My credit record now reflects skipped payments because there system somehow changed from debit order to stop order. I paid in installments twice manually and yet again my account has not been debited. 2 agents called me and both said they will rectify the situation.

The call center is not operational and now once again my valuable credit score will go down due to their negligence and serious lack of communication.

I guess pathetic service and poor admin is the true price you pay for quick expensive finance.

0
Replies (1)
WesBank
WesBank's reply03 Aug 2020, 11:16
Official
Dear Randy,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution