WESBANK MDB

I make a mistake to deposit my Standard bank Vehicle Finance instalment for February into a WESBANK MDB account. I struggle from the 8 February to get my money back I explain to Ms Mpo what happened.I received on 17 March 23 an email from Ms Mpo that the refund is approve and I must send my banking details and it will take 5 to 7 working days. Today 22 March 23 I received an email from Ms Mpo that the Department got now a problem to refund me because it's an open account I deposit every month in the beginning of the month the amount I must pay in the account.By excedental mistake I pay that in the account. I send about 8 email today 22 February to Ms Mpo to call me she just ignor my request I call also and leave message to call me I explain to her I need to pay the money over to Standard bank I informed Standard bank the money is on his way Now WESBANK MDB change his decision I think that's not fair they can see this was a mistake and ignor me I call this plain *****ing Service very bad how they handle customer T Lindsay