LH
LINDA H

1 reviews | Active since Aug 2012

06 Nov 2019, 22:41

WESBANK MAKING INTEREST ON SELLERS' MONEY

I WAS A SELLER OF OF VEHICLE WHERE WESBANK PUT UP THE FINANCES. WHAT A NIGHTMARE TO DEAL WITH THIS ESTABLISHMENT. TOTAL INEFFICIENCY FOR WEEKS UNTIL YOU HAVE TO CONSTANTLY BE ON THE PHONE TO THEM TO ACHIEVE SOME ACTION AND BE PAID FOR YOUR CAR. THEIR STRATEGY SEEMS TO BE HOLD ON TO THE MONEY FOR US LONG AS POSSIBLE AND UPSET THE CLIENT IN THE PROCESS. THE RED TAPE INVOLVED WAS STRESSFUL AND ONEROUS AND WAS NOT UNDERSTANDABLE AS I WAS NOT CONTRACTING FOR THEIR SERVICES MERELY SELLING A VEHICLE WHICH I STRUGGLED TO RECEIVE PAYMENT ON. SICELLO THEIR CONSULTANT WOULD PROMISE TO CALL BACK WITH FEEDBACK BUT NEVER DID AND THEN WENT OFF ON LEAVING WITHOUT DELEGATING A TEAM MEMBER TO TAKE OVER. I WAS PAID EVENTUALLY YESTERDAY AFTER MANY CALLS AND EMAILS ONLY TO FIND I WAS SHORT PAID AND THEN HAD TO CALL THEM AGAIN IN AN ATTEMPT TO RECTIFY. THEY ADVISED TODAY THEY WOULD REFUND THE SHORT PAYMENT HOWEVER THIS MAY TAKE SOME TIME IF AT ALL. PLEASE BEWARE IF YOU DO WISH TO DEAL WITH WEBANK AS YOU WILL BE IN FOR A WAIT TO BE PAID AS A SELLER.

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Replies (1)
WesBank
WesBank's reply07 Nov 2019, 09:25
Official
Dear Linda

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution