WESBANK Maintenance plan Administrator taking customers for a ride!!!

I have a Plan A maintenance plan with Motorite. On the 18th June 2018 I sent my car in to VW William Nicol after noticing that my car is over revving. As per usual I advise VW to submit my claim to Motorite for replacement of clutch. The service technician Quinton & Morne advised me that my clutch was worn. Motorite rejected my claim for the following reasons I quote " abnormal wear & tear before 60 000km's and poor driving technique"! I sent an email to Motorite complaints department to ascertain how they derived to these 2 reasons? Especially without being advised this by VW(the experts)? Motorite has blatantly ignored answering me, instead they keep drafting me ****** template letters on the decision. So I hope someone at Wesbank can tell me how the simulations are done that determine the above 2 reasons provided by Motorite(Clive Pretorius & complaints team)? I have lodged a formal complaint with National Consumer Commission because I am being treated unfairly!!!! Just so you don't have to wonder about what outcome I am looking for here it is- Honor my claim!!! Please don't respond to me with these underhanded reasons provided by Motorite. Motorite should remove all the nonsensical statements on their website about "treating customers fairly" when they fail to live up to it! I am sending this to Wesbank because you are the ones debiting my account for this!