WESBANK made me feel like a ******** whilst with my 13 days old baby

To whom it may concern

I am writing this with full of tears in my eyes and full of disappointment of the kind of service received from one of your external service providers (Javrec company – hope the name is correct)

I was fully aware that my car was in arrears for 3 and half months due to my salary being affected by maternity stay. I was already prepared to make payment arrangements with wesbank on arrears to my surprise I was already late as the account was already escalated to the external service providers for collection of the car.

I have received an sms on the 20th April 2018 from wesbank to contact Anton Henstock who is dealing with my account. I spoke to Pieter/Anton who is dealing with my account on the 23rd April 2018, then said to him that I was getting paid on the 27th and therefore should allow me time extension up until the 30th April 2018 to make the full payment. Anton said he was going to speak to his supervisor regarding this and will get back to me. Few minutes later Anton sent me an sms (still have the message) that his supervisor is happy to give me time up until Thursday (27th April)…

Ihave recently got a baby who was only 13 days old on the 24th April. I have then decided to go to wonderpark mall on the 24th April to get his birth certificate scanned at the internet café for medical aid purposes. Whilst I was still busy, I got a call from the guy, I think his name was Elvis and saying he is calling from wesbank and that should come quickly to where my car was parked. I immediately rushed to the parking lot, I have found his camera car blocked my drive car drive way, I felt like a ********…he was very rude and wanted my car keys. I have said to him that I have already spoken to Anton were the full payment was going to be made on Thursday (2 days later) and also was surprised why did wesbank send him because Anton is the one dealing with my account. I firstly refused as I had made arrangements with Anton. He forced to get the car keys and even called Anton…Anton advised him that I was going to make payment on Thursday as per our agreement but still refused. I felt very embarrassed and like a ******** whilst carring a 13 days old baby, I asked him if I could get inside my car and breastfeed my son as he was burnt by the son and crying. He refused saying I am not even allowed to get inside the car if it has been spotted and that I should get inside the camera car. I’ve refused and got inside my car. To cut the story short, He gave papers to sign and explained that it was to sign that I handed the car over to them. I’ve signed and got in the car, he drove us home and drove away with the car.

I was so devastated of this. On the next day…I have tried to call and find out on the procedure to get the car back as I wanted to make payment on the 27th as agreed with Anton. I have then called the wesbank collections department. I was taken from pillar to post (saying they wont be able to assist) and that I should contact the specialised department on ********** 888. This no does not exist. I have called several times to wesbank to get alternative no.s but still with no success upntil today.

I have called in today and spoke to Nomkululeko who I then insisted to speak to the manager as I was not winning, he transferred me to Phillip, who was able to assist and informed me that there are additional charges of close to R5000 in total for the external collectors.

I respect your procedures, but these people make us feel like *********. The reason why I am complaining is that only if I knew about these additional costs I was going to make the means of paying before the collection of the car as agreed with Anton that payment should be made on the 27th April and that the car will be collected if not on that date. Why was the car collected even after the arrangements. I even have the sms from anton saying that the money should be paid by Thursday but the car was collected Tuesday before. I will not make a payment of those additional charges.

My contact no. is ********** 551 / ********** 903

ID ********** 025082

Iwill take this up with Ombudsman, hellopeter, media etc.