WesBank loans Complaints

Wesbank Loans department has been delivering very poor customer service. They reject your loan application before speaking to a consultant. Each phone call counts as an application before even applying. Then when you finally do get through to a consultant they also act like robots and just repeat the automated message system. When you try to explain they just repeat themselves. One consultant said she would phone back but didn't she didn't give a reference number or a name. I have been a customer for many years and get treated like I am a piece of *******.